Apprentice Office Assistant
Rainbow Restoration, Nuthall, Nottinghamshire
Apprentice Office Assistant
£15,600 a year
Rainbow Restoration, Nuthall, Nottinghamshire
- Full time
- Permanent
- Apprenticeship programme
Posted 1 week ago, 15 Jul | Get your application in now before you're too late!
Closing date: 31-07-2026 (In 7 days)
Job ref: None
Location ref: Nuthall, Nottinghamshire
Full Job Description
Introduction
This is an exciting opportunity to gain a Business Admin Level 3 qualification as an Apprentice Office Assistant. You will support in tasks such as; taking telephone calls and booking in appointments.
About the Employer
Flood and fire damage restoration, as well as being trained in asbestos removal and leak detection. As a company we also deal with cleaning requests and clearances, particularly void clearances and end of tenancy clearances.
What You'll Do
Day-to-day responsibilities will include:
- Answering incoming telephone calls dealing with customer enquiries professionally and compassionately.
- Booking appointments for surveyors, technicians and restoration works.
- Making initial contact calls to policyholders (PHs) to introduce our company, explain the restoration process and arrange appointments.
- Liaising with loss adjusters, insurance companies, policyholders and contractors.
- Preparing and sending reports, updates and correspondence to loss adjusters and insurers.
- Maintaining accurate records using our job management systems.
- Monitoring job progress and ensuring all documentation is up to date.
- Supporting the wider administration team with general office duties.
- Developing an understanding of insurance restoration processes and industry procedures.
Training Outcome
- Potential to become a claims handler which would entail handling your own claims, running the diary.
- There is also the potential for the right candidate to become an office manager
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Administrative skills
- Team working
- Initiative
- Patience
Qualifications
- Essential - GCSE - Maths & English - 4/C or above
Course Information
Course: Business administrator (level 3)
Level: 3
Route: Business and administration
Apprenticeship Level: Advanced
Working Arrangements
Working Week: Monday – Friday – 9am – 5pm with 30 minutes lunch break
Expected Duration: 1 Year 6 Months
Training Provider: DERBY BUSINESS COLLEGE LIMITED