Introduction

As an apprentice in our store and you’ll have everything you need to truly realise your potential in a role, all whilst earning a real wage. Giving customers top-notch advice. The role involves efficiently answering telephone calls to the store. Advising customers that their hearing aids/ glasses are ready or delayed as appropriate.

About the Employer

Specsavers is a truly talented organisation and the world's largest privately-owned optical group in the world. We have over 1,845 stores operating in over 10 countries, boasting over 37,000 colleagues worldwide. We are a revolutionary, dynamic, family run business, continuing to go from strength to strength and proud of it.

What You'll Do

Giving customers top-notch advice
Giving customers a warm welcome to the store
Dealing with orders
Efficiently answer telephone calls to the store
Advising customers that their hearing aids / glasses are ready or delayed as appropriate

Training Outcome

At the end of your apprenticeship, you'll be a fully-fledged Level 2 Customer Service Practitioner with a range of career options ahead of you, including a range of roles in Specsavers call centres, receptionist roles, meet and greet roles.

Skills Required

Communication skills
Organisation skills
Administrative skills
Team working

Qualifications

Desired - GCSE - Maths - 9-3 (A*-D)

Course Information

Course: Customer service practitioner (level 2)

Level: 2

Route: Sales, marketing and procurement

Apprenticeship Level: Intermediate

Working Arrangements

Working Week: Days and Shifts to be confirmed. Full time to include weekend working.

Expected Duration: 1 Year

Training Provider: SPECSAVERS OPTICAL SUPERSTORES LIMITED

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