Customer Service Apprenticeship - Leicestershire Domiciliary Specsavers

Introduction

As an apprentice in our store and you’ll have everything you need to truly realise your potential in a role, all whilst earning a real wage. Giving customers top-notch advice. The role involves efficiently answering telephone calls to the store. Advising customers that their hearing aids/ glasses are ready or delayed as appropriate.

About the Employer

What You'll Do

• Giving customers top-notch advice
• Giving customers a warm welcome to the store
• Dealing with orders 
• Efficiently answer telephone calls to the store
• Advising customers that their hearing aids / glasses are ready or delayed as appropriate

Training Outcome

At the end of your apprenticeship, you'll be a fully-fledged Level 2 Customer Service Practitioner with a range of career options ahead of you, including a range of roles in Specsavers call centres, receptionist roles, meet and greet roles.

Skills Required

• Communication skills
• Organisation skills
• Administrative skills
• Team working

Qualifications

• Desired - GCSE - Maths - 9-3 (A*-D)

Course Information

Course: Customer service practitioner (level 2)

Level: 2

Route: Sales, marketing and procurement

Apprenticeship Level: Intermediate

Working Arrangements

Working Week: Days and Shifts to be confirmed. Full time to include weekend working.

Expected Duration: 1 Year

Training Provider: SPECSAVERS OPTICAL SUPERSTORES LIMITED