As the FOS Subscription Specialist - Contract Coordinator, your work will focus on supporting the customer, by handling the Agreement, assuring the correct execution of service provision, coordination of contract adjustments and correct billing. In this position you will be reporting to the Manager Subscription Coordination FOS.,

Preparation of annual reconciliations of Wartsila's FOS Rolling Flat Fee offering.
Amending fees as per the contract and issuing of final balance invoices/credits where appropriate.
Develop and maintain Customer Satisfaction
Maintain day-to-day contact with customers, building strong relationships with key-stakeholders through phone- and email and (occasional) customer visits,
Handling customer inquiries, orders and complaints in a timely and satisfactory manner,
Answer requests and send information to customers (e.g. Consumption Information)
Update relevant customer (account), Service and Opportunity Information in CRM
Balance capacity and managing priorities in the global team
Secure process quality and Business Governance practices
Actively contribute to improvement initiatives of processes, tools and applications to increase performance.

Good understanding of the impact of our services in the context of customers operations and processes
Proven experience in execution of subscription sales business models
Fluent English spoken and written.
Good working knowledge of MS Office, ERP-Microsoft Business Central and Wartsila's FOS offering.
Further Knowledge of the environment and products (advantage)
Strong work ethic
Able to work independently to fulfil tasks
Open to new technology and environment that is in a constant change.
Team player with good interpersonal and communication skills.
Drive Wärtsilä Purpose and demonstrate Wärtsilä values
understand the value of collaboration and benefits it brings
are recognised as a leader with ability to build high performing teams based on trust
have high integrity, listen with good intention, appreciate feedback and support people to grow
create clarity on direction and inspire people to take action towards the future goals
enjoy creating clear business value with a goal-oriented mind-set
feel accountable for business impact and act to adjust when performance is not as expected
develop an organization with high passion and drive - while making sure that it is fun doing business

3 Wartsila jobs in England & Wales