Subscription Coordinator

As the FOS Subscription Specialist - Contract Coordinator, your work will focus on supporting the customer, by handling the Agreement, assuring the correct execution of service provision, coordination of contract adjustments and correct billing. In this position you will be reporting to the Manager Subscription Coordination FOS.,

• Preparation of annual reconciliations of Wartsila's FOS Rolling Flat Fee offering.
• Amending fees as per the contract and issuing of final balance invoices/credits where appropriate.
Further Responsibilities:
• Develop and maintain Customer Satisfaction
• Maintain day-to-day contact with customers, building strong relationships with key-stakeholders through phone- and email and (occasional) customer visits,
• Handling customer inquiries, orders and complaints in a timely and satisfactory manner,
• Answer requests and send information to customers (e.g. Consumption Information)
• Update relevant customer (account), Service and Opportunity Information in CRM
• Balance capacity and managing priorities in the global team
• Secure process quality and Business Governance practices
• Actively contribute to improvement initiatives of processes, tools and applications to increase performance.
  
  Good understanding of the impact of our services in the context of customers operations and processes
• Proven experience in execution of subscription sales business models
• Fluent English spoken and written.
• Good working knowledge of MS Office, ERP-Microsoft Business Central and Wartsila's FOS offering.
• Further Knowledge of the environment and products (advantage)
• Strong work ethic
• Able to work independently to fulfil tasks
• Open to new technology and environment that is in a constant change.
• Team player with good interpersonal and communication skills.
In addition, as an ideal candidate you:
• Drive Wärtsilä Purpose and demonstrate Wärtsilä values
• understand the value of collaboration and benefits it brings
• are recognised as a leader with ability to build high performing teams based on trust
• have high integrity, listen with good intention, appreciate feedback and support people to grow
• create clarity on direction and inspire people to take action towards the future goals
• enjoy creating clear business value with a goal-oriented mind-set
• feel accountable for business impact and act to adjust when performance is not as expected
• develop an organization with high passion and drive - while making sure that it is fun doing business
Why you and us? We at Wärtsilä believe in empowerment, ownership and taking responsibility of our work. We support each other's growth and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative. We are authentic and honest, and we strongly believe in that by being your own true self you can accomplish so much more. We don't always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for. Are you eager to be part of this ambition?

Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we - Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and more sustainable future that we can all be proud of. We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent - want to join the ride? We are now looking for a, Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.