Introduction

To help patients access appropriate Primary Care Services and support staff to deliver those services to the highest possible standard. To work within the practice policy promoting the highest possible standard of Primary Healthcare to the local population in a safe and caring environment with a commitment to listening to patients.

About the Employer

GP Surgery. 'To provide excellent primary healthcare for our patients in an efficient NHS organisation working as a team committed to personal development and job satisfaction.' We are a very busy practice and we provide health care to over 10,400 patients in the Lewisham borough, mainly SE14.

What You'll Do

Meeting and greeting patients
Answering telephones promptly and directing calls where necessary
To run the appointment system effectively
Removal and filing of patient medical records
Admin tasks such as registration of patients, change of address etc.
Processing prescriptions
Taking requests for home visits and medical advice
Dealing with patient queries
Opening and closing of the surgery
Setting/restoring telephone system
Sorting incoming post and taking post to the Post Office
Ensuring patient waiting areas are tidy and ventilated
Keeping notices and signs tidy and up to date
Ensuring all essential tasks are complete and handing over non-urgent tasks properly before leaving
Helping to cover colleagues' absences where necessary
Any other duties deemed relevant to this post

Training Outcome

Full-time position being offered to the right candidate

Skills Required

Communication skills
IT skills
Customer care skills
Problem solving skills
Team working
Initiative
Working well under pressure
Polite
Multi task
Willing to learn
Flexible and proactive
Resourceful
Energetic
Confident
Discreet

Qualifications

Desired - GCSE - English - 4-9 (A* - C)
Desired - GCSE - Maths - 4-9 (A* - C)

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday- Friday. Shift hours to be confirmed via rota.

Expected Duration: 1 Year 1 Month

Training Provider: DAVIDSON TRAINING UK LIMITED

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