Introduction

As an IT Support Apprentice, you will play a key role in supporting schools across the Trust by providing first-line technical support and helping maintain reliable IT systems for staff and students. You will gain valuable experience working with a range of hardware, software, and networking technologies.

About the Employer

Advance Learning Partnership is a growing and collaborative multi-academy trust committed to delivering excellent education and creating opportunities for every child to succeed.

At ALP, people are at the heart of everything they do. The Trust supports schools across a range of operational areas, including IT, data, finance, estates, and governance, ensuring staff and pupils have access to the best possible resources and support.

This is an exciting opportunity to join a supportive IT team and begin a career in technology through a hands-on apprenticeship programme.

What You'll Do

Provide first-line IT support through the school ticketing system
Troubleshoot and resolve technical issues efficiently to minimise downtime
Support users with hardware, software, and connectivity issues
Work with different networking architectures and IT systems
Assist with the setup, maintenance, and configuration of devices and software
Deliver excellent customer service to staff and students across the Trust
Support the wider IT team with day-to-day technical tasks and projects

Training Outcome

This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.

Skills Required

Communication skills
IT skills
Attention to detail
Customer care skills
Team working

Qualifications

Essential - GCSE - English - 5
Essential - GCSE - Maths - 4

Course Information

Course: Information communications technician (level 3)

Level: 3

Route: Digital

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday to Thursday: 8:00am– 4:00pm, Friday: 8:00am– 3:30pm

Expected Duration: 1 Year 3 Months

Training Provider: BALTIC TRAINING SERVICES LIMITED

1 Advance Learning Partnership jobs in England & Wales