Introduction

You will be joining a welcoming, supportive, training practice who always looks to improve and further train its staff. This is an exciting opportunity to kickstart your admin career within a trusted NHS practice.

About the Employer

A well-qualified, forward thinking, multi-skilled team (40+ staff) based in a modern, spacious premises (built in 2006) providing friendly, accessible services ensuring continuity of care. Working collaboratively within a wider health community, striving to provide quality care closer to home, the team aims to provide patients with the best possible care they can.

What You'll Do

Providing an effective and efficient reception service to patients and visitors.
Dealing with general enquiries, explaining procedures and making new and follow-up appointments.
Contacting patients to arrange medication reviews, minor operations and chronic disease reviews.
Using your own communication skills to ensure that patients are directed along the correct care navigation pathway.
Receiving and making telephone calls, diverting calls and taking messages, ensuring accuracy of detail.
Actioning repeat prescription requests and ensuring that they are sent electronically via EPS within 48 hours.
Advising patients of relevant charges for private services, accepting payment and issuing receipts.
Entering patient information on to the computer as required.
Filing and retrieving paperwork, inputting data onto Electronic Patient Record.
Electronically filing hospital letters.
Scanning letters and relevant correspondence into patient's notes, summarising patient's notes when requested.
Carrying out searches, audits and recalls as required by the clinical team and managers.
Minimum of 6 hours per week spent on apprenticeship work and training.

Training Outcome

As with any apprenticeship opportunity - if you prove yourself to be a valuable member of the team there is a strong chance of a permanent post within the business.

Skills Required

Attention to detail
Communication skills
Customer care skills
Initiative
IT skills
Logical
Non judgemental
Organisation skills
Problem solving skills

Qualifications

Desired - GCSE - None required - None required

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday to Friday, working flexibly between 8am - 6.30pm (1 Tuesday evening until 8pm on a rota basis).

Expected Duration: 1 Year 6 Months

Training Provider: CT SKILLS LIMITED

3 Ct Skills jobs in England & Wales