Business Admin Apprentice

Introduction

You will be joining a welcoming, supportive, training practice who always looks to improve and further train its staff. This is an exciting opportunity to kickstart your admin career within a trusted NHS practice.

About the Employer

A well-qualified, forward thinking, multi-skilled team (40+ staff) based in a modern, spacious premises (built in 2006) providing friendly, accessible services ensuring continuity of care. Working collaboratively within a wider health community, striving to provide quality care closer to home, the team aims to provide patients with the best possible care they can.

What You'll Do

• Providing an effective and efficient reception service to patients and visitors.
• Dealing with general enquiries, explaining procedures and making new and follow-up appointments.
• Contacting patients to arrange medication reviews, minor operations and chronic disease reviews.
• Using your own communication skills to ensure that patients are directed along the correct care navigation pathway.
• Receiving and making telephone calls, diverting calls and taking messages, ensuring accuracy of detail.
• Actioning repeat prescription requests and ensuring that they are sent electronically via EPS within 48 hours.
• Advising patients of relevant charges for private services, accepting payment and issuing receipts.
• Entering patient information on to the computer as required.
• Filing and retrieving paperwork, inputting data onto Electronic Patient Record.
• Electronically filing hospital letters.
• Scanning letters and relevant correspondence into patient's notes, summarising patient's notes when requested.
• Carrying out searches, audits and recalls as required by the clinical team and managers.
• Minimum of 6 hours per week spent on apprenticeship work and training.

Training Outcome

As with any apprenticeship opportunity - if you prove yourself to be a valuable member of the team there is a strong chance of a permanent post within the business.

Skills Required

• Attention to detail
• Communication skills
• Customer care skills
• Initiative
• IT skills
• Logical
• Non judgemental
• Organisation skills
• Problem solving skills

Qualifications

• Desired - GCSE - None required - None required

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday to Friday, working flexibly between 8am - 6.30pm (1 Tuesday evening until 8pm on a rota basis).

Expected Duration: 1 Year 6 Months

Training Provider: CT SKILLS LIMITED