Inbound & Outbound Phone calls
Salesforce ticket management
Inter-departmental communication
Data entry across multiple systems
Accuracy, attention to detail and strong communication skills
Understanding and adhering to Quality System requirements
Customer service enquiries
Proactive project work to improve service offering
Provide superior customer service by troubleshooting customer/patient inquiries issues relating to product, services, and patient enrolment; strive for one-call resolution
Respond to inquiries, complete order fulfilment, and provide information to external and internal customers and clients.
Utilize Salesforce tool to track patient and account interactions

Previous customer service administration experience is highly preferred, specifically in a healthcare setting
Demonstrable ability to use available resources to problem solve and collaborate with work partners to address process improvement opportunities
Demonstrable ability to hold self-accountable for addressing patient and customer needs, and in delivering quality results
Maintain a positive attitude and working relationship with all customers, patients and iRhythm associates.
Adhere to corporate policy and compliance standards in handling patient data., Demonstrated experience in delivering high-quality customer service via telephone and email
Strong verbal and written communication skills
Strong IT/data entry skills
Bright, confident and articulate with a willingness to learn
Responsible and accountable
Ability to work in a team environment, supporting the objectives and goals of the organization
Ability to lone work
Good time management skills
Flexibility in work assignments; able to rapidly adjust priorities when business needs change
Physical requirements include reaching, bending, and sitting, negligible lifting
Degree not required, Secondary School and College qualifications preferred
MS Outlook, Word, Excel, Teams
SharePoint/OneDrive
Telephone Systems
Good data entry skills
Preferable experience in Salesforce but not required

At iRhythm, you'll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what's possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career, As a part of our core values, we ensure an inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws.

40 hours per week, Monday - Friday: 2 days (8am - 5pm) and 3 days (9am - 5pm) with a 30 minutes lunch break. There's flexibility in choosing which days follow each schedule.
This is a full-time on-site role in Bagshot, Surrey - we are unable to offer remote or hybrid working due to the role requirements., iRhythm provides excellent benefits including Private Medical & Dental insurance, Pension Scheme (with company match), Employee Stock Purchase Plan, Life Assurance, Unlimited Access to Learning Platforms, Paid Holidays & Leave, Family Friendly Policies, Cultural Committee/Charity events, and so much!

1 Irhythm Technologies, Inc. jobs in England & Wales