Upload your CV
Go to job search

Customer Service Representative UK

iRhythm Technologies, Inc., Bagshot, Surrey

Customer Service Representative UK

Salary not available. View on company website.

iRhythm Technologies, Inc., Bagshot, Surrey

  • Full time
  • Permanent
  • Onsite working

Posted today, 8 Nov | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

Job ref: f2a816686ec44c369f60658a1e05b92b

Location ref: Bagshot, Surrey

Full Job Description

  • Inbound & Outbound Phone calls
  • Salesforce ticket management
  • Inter-departmental communication
  • Data entry across multiple systems
  • Accuracy, attention to detail and strong communication skills
  • Understanding and adhering to Quality System requirements
  • Customer service enquiries
  • Proactive project work to improve service offering
    • Customer Service Activities:
  • Provide superior customer service by troubleshooting customer/patient inquiries issues relating to product, services, and patient enrolment; strive for one-call resolution
  • Respond to inquiries, complete order fulfilment, and provide information to external and internal customers and clients.
  • Utilize Salesforce tool to track patient and account interactions

    Previous customer service administration experience is highly preferred, specifically in a healthcare setting
  • Demonstrable ability to use available resources to problem solve and collaborate with work partners to address process improvement opportunities
  • Demonstrable ability to hold self-accountable for addressing patient and customer needs, and in delivering quality results
  • Maintain a positive attitude and working relationship with all customers, patients and iRhythm associates.
  • Adhere to corporate policy and compliance standards in handling patient data., Demonstrated experience in delivering high-quality customer service via telephone and email
  • Strong verbal and written communication skills
  • Strong IT/data entry skills
  • Bright, confident and articulate with a willingness to learn
  • Responsible and accountable
  • Ability to work in a team environment, supporting the objectives and goals of the organization
  • Ability to lone work
  • Good time management skills
  • Flexibility in work assignments; able to rapidly adjust priorities when business needs change
  • Physical requirements include reaching, bending, and sitting, negligible lifting
  • Degree not required, Secondary School and College qualifications preferred
    • Technical Skills Required:
  • MS Outlook, Word, Excel, Teams
  • SharePoint/OneDrive
  • Telephone Systems
  • Good data entry skills
  • Preferable experience in Salesforce but not required

    At iRhythm, you'll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what's possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career, As a part of our core values, we ensure an inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws.
    • iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at taops@irhythmtech.com About iRhythm Technologies iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm's vision is to deliver better data, better insights, and better health for all. Make iRhythm your path forward. Zio, the heart monitor that changed the game.

    Work pattern
  • 40 hours per week, Monday - Friday: 2 days (8am - 5pm) and 3 days (9am - 5pm) with a 30 minutes lunch break. There's flexibility in choosing which days follow each schedule.
  • This is a full-time on-site role in Bagshot, Surrey - we are unable to offer remote or hybrid working due to the role requirements., iRhythm provides excellent benefits including Private Medical & Dental insurance, Pension Scheme (with company match), Employee Stock Purchase Plan, Life Assurance, Unlimited Access to Learning Platforms, Paid Holidays & Leave, Family Friendly Policies, Cultural Committee/Charity events, and so much!

Direct job link

https://www.jobs24.co.uk/job/customer-service-representative-uk-127715511