The Housing Finance Team are looking to appoint two permanent full time Rent Accounting Officer and one permanent part-time post working 3 days (Wednesday, Thursday, Friday) to join their team. The Rent Accounting Team provide a front-line Direct Debit service and cover a range of accounting duties. We are responsible for maintaining the Rents system for 20,000 council tenants. Duties include:

Front line Direct Debit service, speaking to Dudley Council Housing tenants over the phone, processing applications, calculating payments, negotiating arrears instalments.
Responsible for recovery of Direct Debit default payments, setting repayment plans and providing advice to tenants in respect of benefits and rent payments due.
Processing a range of adjustments to rent accounts and ensuring rent account transactions are calculated and applied accurately.
Reconciliation of a variety of income streams.
Providing performance and statistical information.

You will have experience in a financial, administrative or accountancy role, and possess qualifications to GCSE level or equivalent in 5 subjects including Maths at grade C or above. The successful candidate will be computer literate, customer focused and ensure a high quality of service.

Top tip when applying - As we've got a new recruitment system the application process has changed a little and we hope you'll like it!
is ready to embrace change, providing an environment in which you will be encouraged to make your mark
is aware of its key challenges and the need for a new energy to innovate the council, in order to find cost effective ways of delivering services
has aligned its political and managerial leadership structures and is committed to protecting, securing and transforming the lives of children, families, the vulnerable and older people
wants borough residents to have their say through our community forums
dedicates time to meaningful consultation and listen to the views of our residents
is working with the community to encourage active involvement of our residents

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