Are you a proactive IT professional with a passion for problem-solving and delivering excellent customer service? We are looking for a dynamic IT Service Desk Engineer (1st line support) to join our centralised IT team and support our vibrant network of schools. What You'll Do:

Serve as the primary point of contact for end-user IT queries via phone, email, and ITSM.
Triage, troubleshoot, and resolve technical issues to hit SLA targets and aim for first-time fixes.
Collaborate closely with onsite engineers, infrastructure teams, and 3rd-party vendors.
Get hands-on with IT projects, hardware installations, asset management, and user training.
Visit sites across the Trust to build strong relationships and provide tailored local support.

Experience: Proven track record analysing and resolving IT issues in an end-user support environment.
Mindset: A strong customer-first attitude, great communication skills, and an eager approach to learning new technologies.
Problem-Solver: Confidence to investigate unfamiliar equipment and analyse data to find smart solutions.
Team Player: Ability to build solid working relationships with teachers, staff, and external technical partners.

Local Government Pension Scheme: You will benefit from generous employer contributions with built in peace of mind, including a tax-free Death in Service lump sum, it ensures that your long term financial well-being is as robust as your professional legacy.
Enhanced Sick Pay: enhanced sick pay scheme during illness or unexpected sickness related emergencies, so you can focus on what matters most- your recovery.
Family Friendly: Enhanced leave packages to support your work-life balance.
Great team dynamics: Become part of a highly collaborative professional community, working with inspiring senior leaders and colleagues and sharing ideas, resources, and best practice across our family of schools.
Central partnership support: You will benefit from access to high-quality central services and specialist expertise, providing strategic support to enable you to focus on leading teaching, learning and school improvement.
Continuous Service: Full recognition of prior service for benefits which protects and enhances employment entitlements including sick pay entitlement, job security and protection of employment rights and access to family friendly leave.
Exceptional CPD: Dedicated budget and time for your professional development.
Diversity & Inclusion: A proactive commitment to creating a workspace where diversity is celebrated.

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