IT Service Desk Engineer

Are you a proactive IT professional with a passion for problem-solving and delivering excellent customer service? We are looking for a dynamic IT Service Desk Engineer (1st line support) to join our centralised IT team and support our vibrant network of schools. What You'll Do:

• Serve as the primary point of contact for end-user IT queries via phone, email, and ITSM.
• Triage, troubleshoot, and resolve technical issues to hit SLA targets and aim for first-time fixes.
• Collaborate closely with onsite engineers, infrastructure teams, and 3rd-party vendors.
• Get hands-on with IT projects, hardware installations, asset management, and user training.
• Visit sites across the Trust to build strong relationships and provide tailored local support.
  
  Experience: Proven track record analysing and resolving IT issues in an end-user support environment.
• Mindset: A strong customer-first attitude, great communication skills, and an eager approach to learning new technologies.
• Problem-Solver: Confidence to investigate unfamiliar equipment and analyse data to find smart solutions.
• Team Player: Ability to build solid working relationships with teachers, staff, and external technical partners.
  
  Local Government Pension Scheme: You will benefit from generous employer contributions with built in peace of mind, including a tax-free Death in Service lump sum, it ensures that your long term financial well-being is as robust as your professional legacy.
• Enhanced Sick Pay: enhanced sick pay scheme during illness or unexpected sickness related emergencies, so you can focus on what matters most- your recovery.
• Family Friendly: Enhanced leave packages to support your work-life balance.
• Great team dynamics: Become part of a highly collaborative professional community, working with inspiring senior leaders and colleagues and sharing ideas, resources, and best practice across our family of schools.
• Central partnership support: You will benefit from access to high-quality central services and specialist expertise, providing strategic support to enable you to focus on leading teaching, learning and school improvement.
• Continuous Service: Full recognition of prior service for benefits which protects and enhances employment entitlements including sick pay entitlement, job security and protection of employment rights and access to family friendly leave.
• Exceptional CPD: Dedicated budget and time for your professional development.
• Diversity & Inclusion: A proactive commitment to creating a workspace where diversity is celebrated.