As a New Client Assistant, you will play a key role in delivering a smooth and professional client experience from start to finish. As the first point of contact, you will support our Conveyancing Team by providing a friendly and efficient service to our clients.,

Working with the team to manage customer calls
To provide conveyancing quotes to potential new clients
Carrying out follow up sales calls with potential new clients
Calling Estate Agents to obtain Memo of Sale
Building up a rapport with work providers
Providing administrative support to the team
Opening of files on our case management system
Producing the initial paperwork for all new clients
Onboarding all new clients (including issuing initial paperwork)
Providing cover to other departments where required eg Post Completion, post duties

Experience in client onboarding, admin or sales support
Background in similar industry
Familiarity with quoting systems
Excellent communication skills
Strong organisational skills and attention to detail
Confidence working with clients and handling their enquiries
Ability to multi task and manage multiple clients at once
Proactive mindset
Good IT skills
Problem solving attitude and a calm, professional approach

At Fidler & Pepper, diversity and inclusion are at the heart of everything we do. We celebrate individuality, support personal growth, and create an environment where everyone can bring their best self to work.

At Fidler & Pepper Lawyers, we're more than just a law firm-we're a supportive community. With four offices across Mansfield, we've built a culture where people enjoy their work, grow their careers, and feel valued.
23 days' holiday plus bank holidays (plus more with service)
Birthday afternoon off Wellbeing days, personal development workshops & career pathways
Bonus scheme & competitive salary
35-hour working week (yep, less than most firms!)
A collaborative, down-to-earth team
Fun along the way with charity and annual Fun days

1 Fidler & Pepper Lawyers jobs in England & Wales