New Client Assistant

As a New Client Assistant, you will play a key role in delivering a smooth and professional client experience from start to finish. As the first point of contact, you will support our Conveyancing Team by providing a friendly and efficient service to our clients.,

• Working with the team to manage customer calls
• To provide conveyancing quotes to potential new clients
• Carrying out follow up sales calls with potential new clients
• Calling Estate Agents to obtain Memo of Sale
• Building up a rapport with work providers
• Providing administrative support to the team
• Opening of files on our case management system
• Producing the initial paperwork for all new clients
• Onboarding all new clients (including issuing initial paperwork)
• Providing cover to other departments where required eg Post Completion, post duties
  
  Experience in client onboarding, admin or sales support
• Background in similar industry
• Familiarity with quoting systems
• Excellent communication skills
• Strong organisational skills and attention to detail
• Confidence working with clients and handling their enquiries
• Ability to multi task and manage multiple clients at once
• Proactive mindset
• Good IT skills
• Problem solving attitude and a calm, professional approach
  
  At Fidler & Pepper, diversity and inclusion are at the heart of everything we do. We celebrate individuality, support personal growth, and create an environment where everyone can bring their best self to work.
  
  At Fidler & Pepper Lawyers, we're more than just a law firm-we're a supportive community. With four offices across Mansfield, we've built a culture where people enjoy their work, grow their careers, and feel valued.
We believe that when our people thrive, our clients receive the very best service. That's why we offer:
• 23 days' holiday plus bank holidays (plus more with service)
• Birthday afternoon off Wellbeing days, personal development workshops & career pathways
• Bonus scheme & competitive salary
• 35-hour working week (yep, less than most firms!)
• A collaborative, down-to-earth team
• Fun along the way with charity and annual Fun days
The Role - Fixed Term Contract We are recruiting for a temporary, full-time position on a fixed-term contract of between 6 and 12 months.