Head of Platform Reliability & Global Support

Posted: 2026-06-02T00:00:00

Location: Tongham, Surrey, UK, GU10 1

Company: Ring Inc

Application deadline: 2026-08-31T09:16:16.523

Ring Inc is seeking a Head of Support & Service Reliability in Guildford to lead the global support function. This role requires transitioning to a proactive, platform-integrated reliability model while managing incident responses and customer satisfaction. The successful candidate will have 10+ years of experience, particularly within multi-tenant SaaS environments. Responsibilities include overseeing platform performance and leading cross-functional teams to enhance operational readiness.

Overseeing platform performance

Leading cross-functional teams to enhance operational readiness

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Ring Inc is seeking a Head of Support & Service Reliability in Guildford to lead the global support function. This role requires transitioning to a proactive, platform-integrated reliability model while managing incident responses and customer satisfaction.The successful candidate will have 10+ years of experience, particularly within multi-tenant SaaS environments. Responsibilities include overseeing platform performance and leading cross-functional teams to enhance operational readiness.

1 Ring Inc jobs in England & Wales