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Head of Platform Reliability & Global Support

Ring Inc, Guildford

Head of Platform Reliability & Global Support

Salary not available. View on company website.

Ring Inc, Guildford

  • Full time
  • Permanent
  • Onsite working

Posted 1 week ago, 3 Jun | Get your application in now before you miss out!

Closing date: Closing date not specified

Job ref: e531ae499d494e9bb3b8c9f3641f2815

Location ref: Guildford

Full Job Description

Head of Platform Reliability & Global Support


Posted: 2026-06-02T00:00:00


Location: Tongham, Surrey, UK, GU10 1


Company: Ring Inc


Application deadline: 2026-08-31T09:16:16.523


Ring Inc is seeking a Head of Support & Service Reliability in Guildford to lead the global support function. This role requires transitioning to a proactive, platform-integrated reliability model while managing incident responses and customer satisfaction. The successful candidate will have 10+ years of experience, particularly within multi-tenant SaaS environments. Responsibilities include overseeing platform performance and leading cross-functional teams to enhance operational readiness.



  • Overseeing platform performance

  • Leading cross-functional teams to enhance operational readiness


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Ring Inc is seeking a Head of Support & Service Reliability in Guildford to lead the global support function. This role requires transitioning to a proactive, platform-integrated reliability model while managing incident responses and customer satisfaction.The successful candidate will have 10+ years of experience, particularly within multi-tenant SaaS environments. Responsibilities include overseeing platform performance and leading cross-functional teams to enhance operational readiness.

Direct job link

https://www.jobs24.co.uk/job/head-of-platform-reliability-global-support-126929420
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