The Junior IT Technician provides first-line technical support to users and assists in maintaining the IT systems. This role involved troubleshooting hardware and software issues, setting up and configuring devices and supporting networks and system operations under the guidance of senior IT staff. The Junior IT Technician plays a key role in ensuring reliable day-to-day IT services, delivering timely and staff-focused technical assistance. Responsibilities

Provide first-line technical support to users for hardware, software and connectivity issues
Log, track and resolve support requests using a ticketing system in line with agreed SLAs
Set up, configure and maintain user devices (tablets/phones etc.), peripherals and workstations
Assist with IT projects, system upgrades and equipment rollouts
Assist with setting up computers, laptops and other IT equipment
Escalate complex technical issues to senior IT staff when required
Provide friendly, professional support and ensure a positive user experience

Good communication skills - personable, confident and able to explain technical issues clearly to non-technical users
Good time management - able to balance multiple tasks and prioritise accordingly to meet IT deadlines
Team working - ability to work closely with other junior/senior technicians
Comfortable following instructions and asking questions when unsure
Positive attitude and keen to learn while on the job
Hands on, not shy to get under desks, run cables etc.
Passion for technology and IT in general with a willingness to learn new systems, tools and technologies
Ideally 1 year of professional IT support experience (we would take a keen graduate with demonstrable interest and skills in IT)
Basic experience in an IT support or helpdesk environment (including internships, placements, part-time roles or university lab support) would be an advantage
Demonstrable familiarity using technology in a commercial or personal capacity
Basic computer hardware knowledge (PCs, laptops, monitors and printers)
Familiarity with Windows (10/11 fundamentals) and/or macOS
Familiarity with OS updates, patches and restart procedures
Basic networking understanding (Wi-Fi, Ethernet, internet access
Awareness of IT-security best practices (password policies, antivirus and data protection)
Laptop and desktop imaging (basic awareness)
Microsoft 365 user-level knowledge (Outlook, Teams, Word and Excel)
Relevant IT qualification at either A-Level, Degree or HND level

Doocey Group is a family-run utility and civil engineering contractor with over 40 years' experience built on strong, Black Country values. We've experienced significant growth over the past 10 years which we've achieved through consistently delivering high quality work on behalf of our clients, including National Grid and South Staffordshire Water. We pride ourselves on the strength of our relationship with our clients and subcontractors and despite operating in a very fast-paced and often challenging industry, we will soon register a turnover of £100m, a significant milestone for the organisation. If you're looking to join a business that values hard work, loyalty and ambition, you'll feel right at home here.

Our salaries are competitive and reviewed regularly to ensure they remain fair and in line with the wider industry.

3 Doocey Group jobs in England & Wales