Introduction

Join our growing team as a Commercial Operations Apprentice. Gain hands-on experience in business admin, marketing, sales support, customer engagement and CRM management while studying towards a Level 3 Business Administrator Apprenticeship. Perfect for someone seeking a broad introduction to business and future career opportunities.

About the Employer

We provide the expertise, software and services required to underpin the complete student and apprentice lifecycle from client prospecting to vacancy posting, to applicant tracking and success.
We work with organisations across the public, private and vocational training sectors to deliver the relationship management, recruitment, marketing, sales and customer service solutions they need to drive their continual growth.

Our CRM, sales, marketing, customer service and recruitment solutions allow organisations to store all of their contact and prospect data, close more deals, streamline their processes and create a branded recruitment experience that seamlessly integrates with all the major jobs boards.

We are a leading CRM consultancy and system developer. Established in 1990, we have more than 30 years’ experience as CRM specialists and 20 years as a Microsoft Dynamics partner.

We specialise in delivering Tailored CRM solutions, with a strong track record in working with Further Education organisations and private Training Providers.

What You'll Do

Admin

Maintaining accurate records and databases
Managing documents, reports and correspondence
Scheduling meetings and preparing agendas
Supporting internal business processes
Producing management information and reports
Assisting with project administration
Sales support
Updating and maintaining CRM records
Researching prospective customers and organisations
Supporting lead generation activities
Helping prepare proposals and presentations
Coordinating follow-up communications
Supporting customer demonstrations and events

Marketing

Creating and scheduling social media content
Assisting with email marketing campaigns
Updating website content
Supporting webinar and event activities
Monitoring campaign performance
Creating marketing materials and presentations

Customer Success

Supporting customer onboarding activities
Responding to customer enquiries
Coordinating meetings and reviews
Helping maintain strong customer relationships
Supporting customer communications and newsletters

What we are looking for

Essential

Excellent communication skills
Good written and spoken English
Organised and reliable
Positive attitude and willingness to learn
Good attention to detail
Comfortable using technology and digital tools
Ability to work independently and as part of a team

Desirable

Experience using Microsoft 365
Interest in business, marketing or sales
Experience of social media platforms
Basic understanding of customer service
No previous business experience is required as full training will be provided

Training Outcome

Successful apprentices may progress into roles such as:

Commercial Executive
Business Development Executive
Customer Success Executive
Marketing Executive
Account Manager

Skills Required

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Patience

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday to Friday 9am to 5:30pm 37.5 hours per week.

Expected Duration: 1 Year 6 Months

Training Provider: BEDFORD COLLEGE

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