Commercial Operations Apprentice

Introduction

Join our growing team as a Commercial Operations Apprentice. Gain hands-on experience in business admin, marketing, sales support, customer engagement and CRM management while studying towards a Level 3 Business Administrator Apprenticeship. Perfect for someone seeking a broad introduction to business and future career opportunities.

About the Employer

We provide the expertise, software and services required to underpin the complete student and apprentice lifecycle from client prospecting to vacancy posting, to applicant tracking and success.
We work with organisations across the public, private and vocational training sectors to deliver the relationship management, recruitment, marketing, sales and customer service solutions they need to drive their continual growth.

Our CRM, sales, marketing, customer service and recruitment solutions allow organisations to store all of their contact and prospect data, close more deals, streamline their processes and create a branded recruitment experience that seamlessly integrates with all the major jobs boards.

We are a leading CRM consultancy and system developer. Established in 1990, we have more than 30 years’ experience as CRM specialists and 20 years as a Microsoft Dynamics partner.

We specialise in delivering Tailored CRM solutions, with a strong track record in working with Further Education organisations and private Training Providers.

What You'll Do

Admin

• Maintaining accurate records and databases
• Managing documents, reports and correspondence
• Scheduling meetings and preparing agendas
• Supporting internal business processes
• Producing management information and reports
• Assisting with project administration
• Sales support
• Updating and maintaining CRM records
• Researching prospective customers and organisations
• Supporting lead generation activities
• Helping prepare proposals and presentations
• Coordinating follow-up communications
• Supporting customer demonstrations and events

Marketing

• Creating and scheduling social media content
• Assisting with email marketing campaigns
• Updating website content
• Supporting webinar and event activities
• Monitoring campaign performance
• Creating marketing materials and presentations

Customer Success

• Supporting customer onboarding activities
• Responding to customer enquiries
• Coordinating meetings and reviews
• Helping maintain strong customer relationships
• Supporting customer communications and newsletters

What we are looking for

Essential

• Excellent communication skills
• Good written and spoken English
• Organised and reliable
• Positive attitude and willingness to learn
• Good attention to detail
• Comfortable using technology and digital tools
• Ability to work independently and as part of a team

Desirable

• Experience using Microsoft 365
• Interest in business, marketing or sales
• Experience of social media platforms
• Basic understanding of customer service
• No previous business experience is required as full training will be provided

Training Outcome

Successful apprentices may progress into roles such as:

• Commercial Executive
• Business Development Executive
• Customer Success Executive
• Marketing Executive
• Account Manager

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Patience

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday to Friday 9am to 5:30pm 37.5 hours per week.

Expected Duration: 1 Year 6 Months

Training Provider: BEDFORD COLLEGE