Own the overall performance of both stores, including sales, conversion, profitability and service delivery
Set clear targets for each location, regularly reviewing performance with the Assistant Managers in each store
Drive a proactive sales culture that converts footfall and builds a strong future pipeline
Actively sell holidays and support client demand across both locations as required
Lead, recruit, coach and performance manage teams across both stores, working through the Assistant Managers
Coach and develop Assistant Managers to successfully lead their store day to day, including when working from the other location
Conduct regular 1-2-1s and performance reviews to support development
Set clear objectives and development plans for Assistant Managers and team members
Identify and nurture future talent, building succession pathways across both stores
Create one team culture of engagement, collaboration and accountability, sharing best practice across locations
Champion a client-first culture, ensuring exceptional service at every stage and embedding the Audley Way
Ensure strong client ownership and seamless collaboration with Country Specialists
Act as the escalation point for client issues across both stores and resolve effectively
Grow local pipeline through marketing, events, partnerships and networking
Build and maintain Audley's presence within the local community
Drive repeat business and long-term client relationships
Plan your time effectively across both stores, ensuring visible leadership and support in each location
Ensure effective rota planning, coverage and operational standards across both stores
Work closely with partner retail management teams and act as the senior Audley representative across both locations
Share insights and feedback to support continuous improvement across the wider retail operation
This role is based across two retail locations, with time split between both stores to support performance, team development and operational excellence
The role operates on a retail rota, including weekends, bank holidays and peak trading periods
Working patterns will be scheduled in line with business needs and may vary week to week
The Town Manager is responsible for ensuring effective rota planning, colleague coverage and leadership presence across both locations

You'll bring proven experience leading teams in a sales or service-led environment, ideally across multiple locations or through other managers, with a strong track record of delivering sales performance and driving commercial results.
Experience leading and developing managers and their teams to achieve high performance
Comfortable balancing leadership across two stores with hands-on selling
Organised and able to prioritise effectively across multiple locations in a fast-paced environment
Proactive and able to build relationships internally and externally, including with partner retail leadership teams
Passion for delivering exceptional client experiences
Good understanding of Office 365 including MS Word, Excel, SharePoint and Outlook
Embodies the Audley values of being positive, being the difference, being one team and being passionate about travel

As Audley Travel celebrates 30 years of creating extraordinary journeys, we're opening a brand-new chapter as we expand into UK Retail stores. We'd love you to be part of this exciting journey, helping shape this milestone retail experience from the very beginning.

Private Medical Insurance
Holiday - 25 days rising to 30 days with length of service
A day off for your birthday
A day off for volunteering to support a charity, local support group or community work of your choice
Access to Healthshield health cash plan - money back for costs associated with everyday healthcare (including optical, dental, medical, prescriptions, physio), and access to medical and wellbeing resources such as a GP service, employee assistance programme and counselling
Enhanced family leave & pension scheme
Life insurance
Discounted Audley trips (for you and your friends & family) and exclusive access to staff travel discount websites
Wellhub - a wellbeing platform that gives you unlimited, discounted access to top gyms, studios, and wellbeing apps
Benefits Platform - a reward scheme that gives you discounts and cashback with hundreds of retailers

2 Audley Travel jobs in England & Wales