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Retail Town Manager

Audley Travel, City of Westminster

Retail Town Manager

£76500

Audley Travel, City of Westminster

  • Full time
  • Permanent
  • Onsite working

Posted 1 day ago, 16 Oct | Get your application in today.

Closing date: Closing date not specified

Job ref: 47019b0ffd1a454eb1228e7e3f0f816a

Location ref: City of Westminster

Full Job Description

  • Own the overall performance of both stores, including sales, conversion, profitability and service delivery
  • Set clear targets for each location, regularly reviewing performance with the Assistant Managers in each store
  • Drive a proactive sales culture that converts footfall and builds a strong future pipeline
  • Actively sell holidays and support client demand across both locations as required
    • Team Management
  • Lead, recruit, coach and performance manage teams across both stores, working through the Assistant Managers
  • Coach and develop Assistant Managers to successfully lead their store day to day, including when working from the other location
  • Conduct regular 1-2-1s and performance reviews to support development
  • Set clear objectives and development plans for Assistant Managers and team members
  • Identify and nurture future talent, building succession pathways across both stores
  • Create one team culture of engagement, collaboration and accountability, sharing best practice across locations
    • Client Experience
  • Champion a client-first culture, ensuring exceptional service at every stage and embedding the Audley Way
  • Ensure strong client ownership and seamless collaboration with Country Specialists
  • Act as the escalation point for client issues across both stores and resolve effectively
    • Commercial & Local Growth
  • Grow local pipeline through marketing, events, partnerships and networking
  • Build and maintain Audley's presence within the local community
  • Drive repeat business and long-term client relationships
    • Operations & Leadership
  • Plan your time effectively across both stores, ensuring visible leadership and support in each location
  • Ensure effective rota planning, coverage and operational standards across both stores
  • Work closely with partner retail management teams and act as the senior Audley representative across both locations
  • Share insights and feedback to support continuous improvement across the wider retail operation
    • Shift & Rota Requirements
  • This role is based across two retail locations, with time split between both stores to support performance, team development and operational excellence
  • The role operates on a retail rota, including weekends, bank holidays and peak trading periods
  • Working patterns will be scheduled in line with business needs and may vary week to week
  • The Town Manager is responsible for ensuring effective rota planning, colleague coverage and leadership presence across both locations

    You'll bring proven experience leading teams in a sales or service-led environment, ideally across multiple locations or through other managers, with a strong track record of delivering sales performance and driving commercial results.
    • Additional experience required:
  • Experience leading and developing managers and their teams to achieve high performance
  • Comfortable balancing leadership across two stores with hands-on selling
  • Organised and able to prioritise effectively across multiple locations in a fast-paced environment
  • Proactive and able to build relationships internally and externally, including with partner retail leadership teams
  • Passion for delivering exceptional client experiences
  • Good understanding of Office 365 including MS Word, Excel, SharePoint and Outlook
  • Embodies the Audley values of being positive, being the difference, being one team and being passionate about travel

    As Audley Travel celebrates 30 years of creating extraordinary journeys, we're opening a brand-new chapter as we expand into UK Retail stores. We'd love you to be part of this exciting journey, helping shape this milestone retail experience from the very beginning.
    • Your Journey Starts with Us For over 30 years, we've been crafting tailor-made travel experiences that reflect each client's unique perspective of the world, helping them create truly unforgettable memories. Behind every exceptional trip is a team of passionate experts, and this is your opportunity to be part of it. When you join Audley Travel, you become part of a supportive, collaborative community that's invested in your success. We empower our people to thrive through meaningful development opportunities, a culture that celebrates individuality, and an environment where your ideas are heard, valued, and make a real impact.

    Alongside competitive salaries and benefits that support your well-being, you'll find a role that inspires you, challenges you, and connects you to something bigger. If you're passionate about travel and seeking a career that excites, rewards, and grows with you, Audley Travel is where your journey begins. There's more:
  • Private Medical Insurance
  • Holiday - 25 days rising to 30 days with length of service
  • A day off for your birthday
  • A day off for volunteering to support a charity, local support group or community work of your choice
  • Access to Healthshield health cash plan - money back for costs associated with everyday healthcare (including optical, dental, medical, prescriptions, physio), and access to medical and wellbeing resources such as a GP service, employee assistance programme and counselling
  • Enhanced family leave & pension scheme
  • Life insurance
  • Discounted Audley trips (for you and your friends & family) and exclusive access to staff travel discount websites
  • Wellhub - a wellbeing platform that gives you unlimited, discounted access to top gyms, studios, and wellbeing apps
  • Benefits Platform - a reward scheme that gives you discounts and cashback with hundreds of retailers

Direct job link

https://www.jobs24.co.uk/job/retail-town-manager-127595943
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