Join Our Team and Support Patients in Accessing the Right Care We are looking for a friendly, organised, and proactive Care Navigator to join our busy and supportive general practice team on a fixed-term maternity cover contract, expected duration 6-8 months. Hours: 24 hours per week

Monday: 8.30am - 1pm
Wednesday: 8.00am - 6pm
Thursday: 1pm - 6pm
Friday: 8.30am - 1.30pm
Welcome patients and visitors in a professional and friendly manner
Assist patients in accessing the most appropriate healthcare professional or service
Respond to patient enquiries at reception and over the telephone
Record and pass on accurate messages to clinicians and staff
Support patients with self-check-in systems and appointment booking
Facilitate communication between patients and healthcare professionals
Handle patient concerns or complaints in line with practice protocols
Arrange interpreters where required
Record requests for GP home visits and ensure accurate information is passed to clinicians
Scan, file and distribute patient documents promptly
Maintain and update patient records on the clinical system
Process new patient registrations and record amendments
Prepare repeat and acute prescriptions for GP signature
Send recall letters for chronic disease clinics
Issue DNA (Did Not Attend) letters
Process incoming and outgoing mail
Maintain tidy waiting areas and ensure patient information leaflets are stocked
Assist clinicians with typing letters, reports and referrals
Photocopy, scan and complete other administrative tasks as required
Accept payments for private services and issue receipts where necessary
Provide administrative support to clinicians and the wider practice team
Cover reception duties during breaks or staff absence
Attend staff meetings and participate in annual appraisal
Work flexibly when required, including across practice sites if necessary
Act as a chaperone when required during clinical consultations
Support start and end of day procedures to ensure the practice is ready for patients
Carry out routine administrative and system tasks

We would welcome applications from organised, adaptable and friendly individuals who are keen to help us provide high levels of customer service. Applicants should have the following skills and experience:
An experienced administrator, with excellent IT, time management and organisational skills.
Ability to communicate effectively, working in a confidential and discreet manner.
Ability to multi-task, work efficiently and maintain a high level of attention to detail, when under pressure.
Ability to work as part of a multi-disciplinary team, as well as independently.
Primary care experience is desirable but not essential.

NHS Pension Scheme: Defined benefits scheme, Life insurance, Family benefits, including adult dependents & children's pensions
Electric Car Salary Sacrifice Scheme: Low monthly payments, no deposit, no credit check, Fully comprehensive insurance, servicing, tyres & breakdown cover. Up to £2,000 annual SPC contribution (subject to conditions)
Flexible Working Arrangements.
Eye care vouchers
Health service discounts, including a complimentary Blue Light Card for new starters
Minimum 33 days annual leave (inclusive of bank holidays) for full-time employees, with enhancements for long service
Enhanced maternity & paternity terms
High street discounts via our online portal
Salary sacrifice schemes for technology, homewares (Currys, John Lewis, Decathlon), cycling, and gym memberships

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