Diagnosing faults with hardware and software.
Rectifying faults.
Carrying out installations, upgrades, new builds etc.
After-sales support.
Trouble-shooting client issues face to face, over the phone or via screen sharing.

You will need to have excellent communication skills via face to face, telephone and email, you must be able to converse with non-technical people without technical jargon and be able to build and maintain good relationships with clients and colleagues.
Experience of delivering support and technical expertise to end users.
Good system, software and hardware diagnostics, fault-finding and problem-solving skills.
PC Hardware installation, maintenance, best practices and troubleshooting.
Microsoft Windows 10 & 11.
Good Communicator.
Friendly and Approachable.
Willing to learn and pursue a career in IT.
Team player.
UK driving license (suggested due to location).
3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
GCSE Maths and English (or equivalents) at grades 3+ (D or above)
Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

2 Qa Ltd jobs in England & Wales