Introduction

This is a fantastic opportunity for someone looking to begin their career in customer service, while gaining valuable hands-on experience within a busy and established business

About the Employer

We are a leading printer consumables company, supplying a wide range of printer cartridges, toner and related products to customers across the UK.

We pride ourselves on providing excellent customer service and are looking for an enthusiastic Apprentice Customer Service Advisor to join our friendly team at our office in Atherton, Manchester.

What You'll Do

You will work alongside an experienced team, learning how to provide excellent customer service, communicate confidently with customers and support the day-to-day running of the business.

Your duties will develop as you progress through your apprenticeship and will include:

Responding to customer enquiries by telephone and email
Providing friendly, professional and helpful customer service
Helping customers with product, order and delivery enquiries
Processing customer orders and updating customer information
Resolving customer queries and problems efficiently
Developing positive relationships with customers
Working closely with other members of the team to achieve individual and company targets
Maintaining accurate information on company systems
Carrying out general administrative duties
Learning about the company's products, services and processes
Supporting the wider customer service and sales team when required
Completing all training, coursework and assessments required as part of the apprenticeship
Preparing for and completing the End Point Assessment

Training Outcome

Potential permanent position following successful completion of the apprenticeship programme.

Skills Required

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Team working
Initiative
Keen to learn
Reliable and punctual

Qualifications

Essential - GCSE - English or English Lit - 4
Essential - GCSE - Maths - 4

Course Information

Course: Customer service specialist (level 3)

Level: 3

Route: Sales, marketing and procurement

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday to Thursday 9am-5.30pm Friday 9am-5pm

Expected Duration: 1 Year 3 Months

Training Provider: NORTHWEST EDUCATION AND TRAINING LIMITED

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