Apprentice Customer Service Advisor
NETGIANT LTD, Atherton, Wigan
Apprentice Customer Service Advisor
£15,600 a year
NETGIANT LTD, Atherton, Wigan
- Full time
- Permanent
- Apprenticeship programme
Posted today, 28 Aug | Get your application in now to be one of the first to apply.
Closing date: 11-09-2026 (In 14 days)
Job ref: None
Location ref: Atherton, Wigan
Full Job Description
Introduction
This is a fantastic opportunity for someone looking to begin their career in customer service, while gaining valuable hands-on experience within a busy and established business
About the Employer
We are a leading printer consumables company, supplying a wide range of printer cartridges, toner and related products to customers across the UK.
We pride ourselves on providing excellent customer service and are looking for an enthusiastic Apprentice Customer Service Advisor to join our friendly team at our office in Atherton, Manchester.
What You'll Do
You will work alongside an experienced team, learning how to provide excellent customer service, communicate confidently with customers and support the day-to-day running of the business.
Your duties will develop as you progress through your apprenticeship and will include:
- Responding to customer enquiries by telephone and email
- Providing friendly, professional and helpful customer service
- Helping customers with product, order and delivery enquiries
- Processing customer orders and updating customer information
- Resolving customer queries and problems efficiently
- Developing positive relationships with customers
- Working closely with other members of the team to achieve individual and company targets
- Maintaining accurate information on company systems
- Carrying out general administrative duties
- Learning about the company's products, services and processes
- Supporting the wider customer service and sales team when required
- Completing all training, coursework and assessments required as part of the apprenticeship
- Preparing for and completing the End Point Assessment
Training Outcome
Potential permanent position following successful completion of the apprenticeship programme.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Team working
- Initiative
- Keen to learn
- Reliable and punctual
Qualifications
- Essential - GCSE - English or English Lit - 4
- Essential - GCSE - Maths - 4
Course Information
Course: Customer service specialist (level 3)
Level: 3
Route: Sales, marketing and procurement
Apprenticeship Level: Advanced
Working Arrangements
Working Week: Monday to Thursday 9am-5.30pm Friday 9am-5pm
Expected Duration: 1 Year 3 Months
Training Provider: NORTHWEST EDUCATION AND TRAINING LIMITED