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Automation and AI Architect
Act as the lead architect for automation and intelligent solutions across platforms such as Dynamics 365 CRM, Power Platform, HALO PSA, NinjaOne, and OpManager.
Design end-to-end architectures that are secure, scalable, supportable, and aligned to MSP service models.
Stay hands-on by building proofs of concept and reference solutions to validate architectural decisions.
Define and govern software development lifecycle standards, including design, source control, CI/CD, testing, security, release, and operational handover.
Carry out technical design reviews and code reviews to raise consistency and engineering quality.
Act as an escalation point for complex automation and integration challenges, engaging directly with code where required.
Identify operational inefficiencies and service gaps, resolving them through automation-first approaches.
Lead shift-left initiatives that reduce manual effort, improve resilience, and enhance customer experience.
Develop and support a citizen developer framework, enabling low-code delivery without compromising engineering discipline.
Define and enforce clear policies for data handling, platform interoperability, and responsible use of intelligent tooling.
Govern integration patterns using REST APIs, webhooks, and event-driven approaches.
Provide constructive technical challenge to teams and stakeholders, calling out constraints that do not stand up to scrutiny., Automation solutions are delivered faster, with higher quality and lower operational risk.
Engineering standards and SDLC discipline are applied consistently across platforms.
Manual effort and incident volumes reduce in measurable, visible ways.
Intelligent tooling is embedded responsibly, securely, and in a way that supports service outcomes.
38 days holiday (including bank holidays)
Annual pay reviews.
Holiday buy scheme.
All-company bonus.
Death in service cover.
Employee assistance programme.
Company pension.
Active social calendar.
A strong focus on developing our people.

Significant experience designing and delivering automation solutions in an MSP or complex service environment.
Strong hands-on capability with Microsoft Power Platform, including Power Automate, Power Apps, and Dataverse.
Automation and scripting experience using PowerShell and or Python.
Experience working with C#, REST APIs, webhooks, and modern integration patterns.
Proven ability to define and embed SDLC best practice across mixed professional and citizen development teams.
Solid understanding of ITIL-aligned service delivery, applying Lean and Agile pragmatically.
Experience working across multiple service towers while maintaining architectural consistency.
Confident challenging assumptions and technical blockers constructively.
Clear and practical when explaining complex concepts to non-technical audiences.
Analytical, curious, and focused on outcomes.
Collaborative, approachable, and thoughtful

Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference - Intercity is a technology solutions partner that isn't all about tech. It's about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses.
Customer Net Promoter Score of +92
Gold Award Investors in People Accreditation
Employer of the Year 2025 - British Business Excellence Award
Gold Eco Vadis rating - Among the Top 3% of Companies for Sustainability Performance

2 Intercity Technology Limited jobs in England & Wales