Deliver top-notch customer service by resolving technical issues and keeping customers in the loop
Troubleshoot LAN/WAN connectivity problems, and collaborate with field engineers to fix hardware like routers, switches, and Wi-Fi APs
Use tools such as Solarwinds and Extreme XIQ to track down problems
Manage incidents and request tickets on ServiceNow with precision, escalating to senior engineers when needed
Assist with hardware and vendor management, ensuring swift resolution of faults

At least 1 years' support experience in a busy, customer-focused service desk or NOC environment
Solid understanding of LAN/WAN technologies
A networking qualification like CCNA (or working towards it) is a big plus
Strong communication - clear, calm and customer-focused
Confidence working in a shift-based environment
Ability to obtain BPSS, SC, and NPPV3 clearance for this role

Are you passionate about technology and looking to build a career in telecoms? Join Convergence Group as a 1st Line NOC Engineer and be at the forefront of the action, solving real-world problems and growing your skills in an industry that keeps the world connected.

You'll bag a fantastic base salary of £28,000 - £36,000
33 days holiday (including bank holidays and it gets better!)
Private medical insurance, enhanced pension, income protection & life assurance
Learning and development? Absolutely!
Full-time permanent position, 40 hours per week
We operate a 24/7/365 rota. Standard shifts are between 8:00am and 6:30pm, Monday to Friday. You will also take part in a 7-day home working rota, which includes the following shift patterns: 06:00-14:30, 14:00-22:30 and 22:00-06:30.
Hybrid working on the Monday to Friday shifts, with Monday, Wednesday and Thursday in the office and Tuesday and Friday working from home.

1 Convergence Group Ltd jobs in England & Wales