Build and maintain strong relationships with key clients to ensure high levels of customer satisfaction and service delivery.
Monitor daily shipment activity, provide live shipment updates, and maintain overall operational awareness.
Prepare and distribute client reports, KPI reports, QBRs, and investigation reports in line with client requirements.
Monitor client profit and loss accounts to maintain agreed profitability levels and support commercial performance.
Maintain and update internal systems, including QuickTRAC, customer records, special instructions, and Outlook contact groups.
Support customer service operations by assisting with live bookings, collection orders, customs approvals, quotations, pricing requests, and shipping queries.
Attend client meetings both on-site and internationally, providing shipment-specific updates and resolving client concerns.
Identify opportunities to improve service quality and productivity, escalating client issues to management and supporting cross-functional teams as required.

Proven experience in biopharma or specialist courier operations with strong customer service exposure
Comprehensive knowledge of courier and freight operations, including import/export, warehousing, and transport
Strong understanding of temperature-controlled packaging solutions for pharmaceutical logistics
Knowledge of country-specific regulations governing pharmaceutical importation and exportation
Solid grasp of global geography, time zones, and transit milestones
Proven problem-solving, negotiation, and decision-making skills, with the ability to perform under pressure
Demonstrated leadership, planning, and team-motivation abilities, with strong communication skills

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

23 Kuehne + Nagel jobs in England & Wales