The E-Commerce & Customer Care Coordinator will be the primary contact for customer inquiries, coordinating the returns and refund process, and supporting day-to-day website operations on Shopify.,

Respond to customer inquiries via email and Gorgias with professionalism and clarity
Coordinate returns process: tracking, refunds, warehouse coordination across multiple locations
Process customer refunds and maintain accurate records
Support Shopify storefront operations: product uploads, pricing updates, collection management
Use data tools (Excel, Shopify reporting, SWAP) to track orders and returns
Coordinate with warehouse and shipping teams on returns logistics
Maintain organised records and documentation, Do you have ecommerce/customer care experience in fashion or luxury retail? If so, please explain.

Customer care experience, including email support and order management.
Solid Shopify experience, i.e. comfortable navigating the backend.
Proficiency with Excel, including data entry and basic reporting
E-commerce operations experience, including orders, returns and logistics
Strong communication skills and attention to detail
Ability to work independently and manage multiple priorities
Fashion or luxury retail background
Familiarity with AfterShip, SWAP, ShipStation, or similar tools
Knowledge of DHL or international shipping

About: Established in 2008, the designer RTW label Emilia Wickstead has become the epitome of modern femininity. Known for her modern silhouettes and strong colour use, the techniques she utilises serve to create clothes that effortlessly combine traditional with contemporary with an insistence on quality and a clear point of distinction.

1 Emilia Wickstead jobs in England & Wales