Introduction

Join Emmaus UK as an Office Administrator Apprentice and develop valuable administration, customer service and organisational skills while supporting a charity that helps people overcome homelessness. You will provide office and team support, manage enquiries and contribute to Emmaus' mission of helping people rebuild their lives.

About the Employer

Emmaus (pronounced em-may-us) is a movement of charities that empowers people to overcome homelessness. We provide a stable home and tailored, life-changing support for people who are experiencing or at risk of homelessness. By focusing on each person’s strengths, we help people rebuild their lives and work towards the future they want to create.
As part of a nationwide network of Emmaus charities, we provide skills, training and work experience to help people achieve their goals and regain independence.
Together, we are ending homelessness one person at a time.

What You'll Do

Enquiries and customer service

Act as the first point of contact for all general telephone and email enquiries, creating a professional first impression and ensuring all enquiries are passed to the correct person for further action
Signposting service-users and potential service users to relevant support services
Answering queries from stakeholders, including troubleshooting issues and the administration of complaints as per the Complaints procedure ensuring that complaints are recorded and dealt with in a timely manner
Office support
Support with incoming and outgoing post and any items to be sent by courier when required
Maintain office supplies and ensure office equipment is in full working order
Responsible for the purchasing and provision of equipment to staff and new starters, maintaining and updating supply records accordingly
Ensure compliance with policies and procedures in the office environment such as Health & Safety and Destruction of Confidential Waste
Managing administrative tasks, including filing and scanning documents
Team administration support
Providing administration support to EUK teams as required
Provide support arranging meetings including organising venues and ordering catering and refreshments as required
Maintaining office contacts and email distribution lists, updating the organisational chart and EUK information documents as required
Provide administration support to HR including gaining information from new starters and updating internal systems

Training Outcome

Possible Office Administrator role at Emmaus UK or progression to any administration or customer service role

Skills Required

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Logical
Team working
Creative
Initiative

Qualifications

Essential - GCSE - English - 4/C or above
Essential - GCSE - Maths - 4/C or above
Desired - GCSE - IT - 4/C or above

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday- Friday 9am- 5pm Wednesday- College Day subject to change Remote working included

Expected Duration: 1 Year 6 Months

Training Provider: SOUTH & CITY COLLEGE BIRMINGHAM

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