Office Administrator Apprentice

Introduction

Join Emmaus UK as an Office Administrator Apprentice and develop valuable administration, customer service and organisational skills while supporting a charity that helps people overcome homelessness. You will provide office and team support, manage enquiries and contribute to Emmaus' mission of helping people rebuild their lives.

About the Employer

Emmaus (pronounced em-may-us) is a movement of charities that empowers people to overcome homelessness. We provide a stable home and tailored, life-changing support for people who are experiencing or at risk of homelessness. By focusing on each person’s strengths, we help people rebuild their lives and work towards the future they want to create. 
As part of a nationwide network of Emmaus charities, we provide skills, training and work experience to help people achieve their goals and regain independence. 
Together, we are ending homelessness one person at a time. 

What You'll Do

Enquiries and customer service 

• Act as the first point of contact for all general telephone and email enquiries, creating a professional first impression and ensuring all enquiries are passed to the correct person for further action
• Signposting service-users and potential service users to relevant support services
• Answering queries from stakeholders, including troubleshooting issues and the administration of complaints as per the Complaints procedure ensuring that complaints are recorded and dealt with in a timely manner
• Office support
• Support with incoming and outgoing post and any items to be sent by courier when required
• Maintain office supplies and ensure office equipment is in full working order
• Responsible for the purchasing and provision of equipment to staff and new starters, maintaining and updating supply records accordingly
• Ensure compliance with policies and procedures in the office environment such as Health & Safety and Destruction of Confidential Waste
• Managing administrative tasks, including filing and scanning documents
• Team administration support
• Providing administration support to EUK teams as required
• Provide support arranging meetings including organising venues and ordering catering and refreshments as required
• Maintaining office contacts and email distribution lists, updating the organisational chart and EUK information documents as required
• Provide administration support to HR including gaining information from new starters and updating internal systems

Training Outcome

• Possible Office Administrator role at Emmaus UK or progression to any administration or customer service role

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Logical
• Team working
• Creative
• Initiative

Qualifications

• Essential - GCSE - English - 4/C or above
• Essential - GCSE - Maths - 4/C or above
• Desired - GCSE - IT - 4/C or above

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday- Friday 9am- 5pm Wednesday- College Day subject to change Remote working included

Expected Duration: 1 Year 6 Months

Training Provider: SOUTH & CITY COLLEGE BIRMINGHAM