Introduction

This is a new vacancy for an apprentice to join the Patient Services Team at Grove House Surgery. We are looking for an outgoing and enthusiastic individual. This is an excellent opportunity to start a career in administration within the health care setting. You will learn a wide range of skills and play an integral role in the surgery.

About the Employer

Grove House Surgery is a General Practice based in Shepton Mallet.

What You'll Do

Duties will include:

Working with the Patient Services Team answering the telephone, liaising with staff and patients and accessing patient medical records.
Using our clinical IT software for patient management General admin tasks such as photocopying, emails, post, filing, writing correspondence to support doctors and other medical staff.
General administrative support throughout the practice Operating office equipment.
Making and receiving telephone calls- both external and internal Working effectively with others.
Producing a variety of documents.
Working within a strict code of confidentiality.
Having a thorough knowledge of practice policies and procedures and work within them.
Participating in an annual individual performance review Undertaking training as required for the better performance of the job and maintaining a record of personal and professional development.
Working well within a team, communicating and sharing.
Able to be flexible to meet the needs of the surgery.

Training Outcome

For the right candidate there is a potential for the role to become permanent.

Skills Required

Communication skills
IT skills
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Team working
Initiative
Patience
Flexible
Reliable

Qualifications

Desired - GCSE - English - (Grade A-C/9-4)
Desired - GCSE - Maths - (Grade A-C/9-4)

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Working hours will be 4 x 6hr days between the hours of 8am and 6pm. 9hrs per week will be allocated to the online tutorial/study day.

Expected Duration: 1 Year 6 Months

Training Provider: SOMERSET SKILLS & LEARNING CIC

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