Introduction

The receptionist is the first point of contact for patients and visitors attending the practice. The postholder will provide a professional, friendly, and efficient reception service, ensuring patients receive excellent customer care while supporting the smooth day-to-day operation of the practice.

About the Employer

Cambridge Avenue Medical Centre is recruiting an receptionist apprentice to join their team

What You'll Do

Greet patients, visitors, and healthcare professionals.
Answer telephone calls promptly and direct enquiries appropriately.
Manage patient appointments using the clinical system
Check patients in for appointments and notify clinicians of patient arrivals when required.
Deal with patient enquiries both face-to-face and via telephone
Signpost patients to appropriate services.
Provide a high standard of customer service.
Communicate sensitively and effectively.
Respond appropriately to vulnerable or distressed patients.
Manage concerns at first point of contact and escalate where necessary.
Maintain strict confidentiality.
Comply with GDPR and practice policies.
Always ensure secure handling of patient information
Complete mandatory Information Governance training
Comply with health and safety policies.
Report hazards and incidents promptly.
Maintain a safe and tidy reception environment.
Work collaboratively with clinical and administrative staff.
Attend meetings and training sessions.
Provide cover for colleagues during periods of absence where appropriate.
Support the practice in achieving its objectives and delivering high-quality patient care

Training Outcome

Excellent future prospects for the right candidate.

Skills Required

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Team working

Qualifications

Desired - GCSE - Maths and English - 4

Course Information

Course: Customer service practitioner (level 2)

Level: 2

Route: Sales, marketing and procurement

Apprenticeship Level: Intermediate

Working Arrangements

Working Week: Monday - Friday 9am - 5pm.

Expected Duration: 1 Year

Training Provider: MCARTHUR DEAN TRAINING LIMITED

1 Cambridge Avenue Medical Centre jobs in England & Wales