Receptionist Apprentice

Introduction

The receptionist is the first point of contact for patients and visitors attending the practice. The postholder will provide a professional, friendly, and efficient reception service, ensuring patients receive excellent customer care while supporting the smooth day-to-day operation of the practice.  

About the Employer

Cambridge Avenue Medical Centre is recruiting an receptionist  apprentice to join their team 

What You'll Do

• Greet patients, visitors, and healthcare professionals.
• Answer telephone calls promptly and direct enquiries appropriately.
• Manage patient appointments using the clinical system
• Check patients in for appointments and notify clinicians of patient arrivals when required.
• Deal with patient enquiries both face-to-face and via telephone    
• Signpost patients to appropriate services.
• Provide a high standard of customer service.
• Communicate sensitively and effectively.
• Respond appropriately to vulnerable or distressed patients.
• Manage concerns at first point of contact and escalate where necessary.
• Maintain strict confidentiality.
• Comply with GDPR and practice policies.
• Always ensure secure handling of patient information
• Complete mandatory Information Governance training
• Comply with health and safety policies.
• Report hazards and incidents promptly.
• Maintain a safe and tidy reception environment.
• Work collaboratively with clinical and administrative staff.
• Attend meetings and training sessions.
• Provide cover for colleagues during periods of absence where appropriate.        
• Support the practice in achieving its objectives and delivering high-quality patient care

Training Outcome

Excellent future prospects for the right candidate.

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Administrative skills
• Team working

Qualifications

• Desired - GCSE - Maths and English - 4

Course Information

Course: Customer service practitioner (level 2)

Level: 2

Route: Sales, marketing and procurement

Apprenticeship Level: Intermediate

Working Arrangements

Working Week: Monday - Friday 9am - 5pm.

Expected Duration: 1 Year

Training Provider: MCARTHUR DEAN TRAINING LIMITED