Introduction

Our teams are the first point of contact for over 1000 emergency, over 2200 non-emergency phone calls and over 100 interactions via our digital platforms daily. As a Police Call Handler you will perform one of the most demanding roles in the modern police force and one which is key to inspiring satisfaction and confidence in the community.

About the Employer

Preventing and thoroughly investigating crime, supporting victims and bringing offenders to justice. This commitment can’t be achieved by any one person alone; it relies upon a team of over 8,000 staff, officers and volunteers, working alongside partner agencies and the public. Together, we aim to build stronger, more resilient communities, providing a modern police force which meets the needs of the public we serve. Exciting challenges lie ahead – new digital technologies and ways of working are transforming the way we protect our communities. To ensure we deliver a high-quality service, we require the very best talent to be a part of the TVP family. This is your opportunity to take on a role with pride and confidence, inspiring change in our communities. It’s a unique and rewarding career. A career worth living.

What You'll Do

Handling emergency and non-emergency calls. You will have to be able to remain calm whilst taking control of a call and getting as much information as possible by asking the right questions and recording that information, so it is relayed to the officers responding
Crime Recording - using our systems to take reports of crime and making sure everything is recorded according to guidelines
Working with partner agencies to record other incidents in which the police play a role
Signposting members of the public to more appropriate agencies when it is not a matter dealt with by the police
Dealing with requests/queries via online platforms
Managing the despatch of resources and prioritising incidents in line with threat, risk, harm and vulnerability, ensuring that public and officer safety is maintained at all times
Making sure police officers and other resources have all the necessary information to deal with the incidents they have been deployed to
Represent the police control Room at various external events such as Reading, Oxford, MK Dons and Wycombe Football matches. Also, to perform your controller duties around other large-scale events such as Reading Festival, Ascot Racecourse, Henley Royal Regatta and other ad hoc events. (subject to extra training, ability and willingness to travel)

Training Outcome

Progression opportunities include:

Those within the department and control room, such as becoming a supervisor or/and/or operational manager
Becoming a police officer
Applying for internal roles within Thames Valley Police

Skills Required

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Analytical skills
Team working
Non judgemental
Patience

Qualifications

Desired - GCSE - English - 4/C
Desired - GCSE - Maths - 4/C

Course Information

Course: Emergency contact handler (level 3)

Level: 3

Route: Protective services

Apprenticeship Level: Advanced

Working Arrangements

Working Week: 6 on 4 off. 2 earlies, ranging from 07:00 to 17:00. 2 lates, ranging from 10:00 to 02:00 (Sunday - Thursday) or 03:00 (Friday & Saturday). 2 nights, ranging from 21:00 to 07:00. Exact shifts to be confirmed.

Expected Duration: 1 Year 6 Months

Number of Positions Available: 30

Training Provider: THE CHIEF CONSTABLE OF THAMES VALLEY

This employer is part of the Disability Confident scheme, committed to employing disabled people.

2 Thames Valley Police jobs in England & Wales