Provide administrative support to warehouse operations, ensuring all paperwork and system records are accurate and up to date
Create, process, and file delivery notes, goods-in records, pick lists, and dispatch documentation
Maintain accurate records for inbound, outbound, and returned goods
Support shift managers and supervisors with daily operational reporting.
Update and maintain Warehouse Management System (WMS) data, including receipts, movements, adjustments, and despatches
Investigate and resolve stock discrepancies in line with agreed procedures
Assist with cycle counts and full stock takes, including reporting variances
Ensure data accuracy to meet customer and audit requirements
Act as a key point of contact operationally for customer queries relating to orders, stock, and deliveries, supporting the customer service team with responses
Provide timely and accurate information to customers in line with service level agreements (SLAs)
Escalate issues or risks that may impact service or accuracy.
Liaise with transport providers and internal planning teams to support booking, despatch, and delivery activities
Ensure all despatch documentation is completed accurately and on time
Support proof of delivery (POD) tracking and query resolution.
Ensure all documentation is completed in line with company procedures, customer requirements, and legal obligations
Support compliance with Health & Safety, and quality standards
Always maintain audit-ready records.
Accuracy of system data and documentation
Timeliness of order and stock updates
Stock variance and investigation closure
Customer service responsiveness and quality

Strong attention to detail and accuracy

1 Rhenus Logistics jobs in England & Wales