Introduction

The main purpose of this role is to provide clerical, administrative, and customer service support to ensure the efficient day-to-day operation of the Town Hall and, where required, The Watermark. As a Customer Service Apprentice, you will gain valuable workplace experience while working towards a nationally recognised qualification.

About the Employer

Ivybridge Town Council provides a wide range of services and support for the local community, including managing parks, open spaces, allotments and Woodlands Cemetery; improving biodiversity and tackling the climate and ecological emergency; supporting local events, charities, community groups and youth services; and operating The Watermark as a hub for the community, arts, entertainment and business.

The Council works with residents, organisations and partner authorities to represent local views, support community initiatives, provide facilities, and help make Ivybridge a thriving and welcoming place to live, work and visit.

What You'll Do

Undertake clerical tasks, for example, record keeping (both manual and computerised), filing, responding to routine correspondence, photocopying, message taking, data input and retrieval, as required
Assist with distribution of incoming mail and despatch of outgoing mail as required
Receive telephone and personal enquiries and take appropriate action to ensure that such enquiries are properly responded to, either responding personally or redirecting to an appropriate officer
Assist in all customer facing areas of the Town Council, (including The Watermark Information Centre)
Assist with any marketing activities, as required
Assist in the analysis, preparation, compilation and distribution of statistical and other information, through the formulation of reports and documentation
Support in organisation of Annual Town Meetings, civic events, and public consultations
Conform to, actively commit to, and promote Ivybridge Town Council both with internal and external customers when using any communication media, including telephone, email and face to face
Adhere to existing working practices, methods, procedures, undertake relevant training and development activities and to respond positively to new and alternative systems
Work with information technology and associate systems in accordance with Ivybridge Town Council policies and to observe data protection guidelines
Co-operate with the council in complying with relevant health and safety legislation, policies and procedures in performance of the duties of the post
Carry out the duties and responsibilities of the post in compliance with the Town Council’s Equal Opportunities policies
Carry out any other reasonable duties and responsibilities within the overall function, commensurate with the grading and level of responsibility of the post

Training Outcome

After a successful completion of the apprenticehip, you will hold a Level 2 Customer Services Practitioner qualification.

Skills Required

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

Qualifications

Essential - GCSE - English - 4 / C
Desired - GCSE - Maths - 4 / C

Course Information

Course: Customer service practitioner (level 2)

Level: 2

Route: Sales, marketing and procurement

Apprenticeship Level: Intermediate

Working Arrangements

Working Week: Monday - Friday, 9am - 3.30pm

Expected Duration: 1 Year

Training Provider: CITY COLLEGE PLYMOUTH

1 Ivybridge Town Council jobs in England & Wales