Customer Service Practitioner Apprentice

Introduction

The main purpose of this role is to provide clerical, administrative, and customer service support to ensure the efficient day-to-day operation of the Town Hall and, where required, The Watermark. As a Customer Service Apprentice, you will gain valuable workplace experience while working towards a nationally recognised qualification.

About the Employer

Ivybridge Town Council provides a wide range of services and support for the local community, including managing parks, open spaces, allotments and Woodlands Cemetery; improving biodiversity and tackling the climate and ecological emergency; supporting local events, charities, community groups and youth services; and operating The Watermark as a hub for the community, arts, entertainment and business.

The Council works with residents, organisations and partner authorities to represent local views, support community initiatives, provide facilities, and help make Ivybridge a thriving and welcoming place to live, work and visit.

What You'll Do

• Undertake clerical tasks, for example, record keeping (both manual and computerised), filing, responding to routine correspondence, photocopying, message taking, data input and retrieval, as required
• Assist with distribution of incoming mail and despatch of outgoing mail as required
• Receive telephone and personal enquiries and take appropriate action to ensure that such enquiries are properly responded to, either responding personally or redirecting to an appropriate officer
• Assist in all customer facing areas of the Town Council, (including The Watermark Information Centre)
• Assist with any marketing activities, as required
• Assist in the analysis, preparation, compilation and distribution of statistical and other information, through the formulation of reports and documentation
• Support in organisation of Annual Town Meetings, civic events, and public consultations
• Conform to, actively commit to, and promote Ivybridge Town Council both with internal and external customers when using any communication media, including telephone, email and face to face
• Adhere to existing working practices, methods, procedures, undertake relevant training and development activities and to respond positively to new and alternative systems
• Work with information technology and associate systems in accordance with Ivybridge Town Council policies and to observe data protection guidelines
• Co-operate with the council in complying with relevant health and safety legislation, policies and procedures in performance of the duties of the post
• Carry out the duties and responsibilities of the post in compliance with the Town Council’s Equal Opportunities policies
• Carry out any other reasonable duties and responsibilities within the overall function, commensurate with the grading and level of responsibility of the post

Training Outcome

After a successful completion of the apprenticehip, you will hold a Level 2 Customer Services Practitioner qualification. 

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience

Qualifications

• Essential - GCSE - English - 4 / C
• Desired - GCSE - Maths - 4 / C

Course Information

Course: Customer service practitioner (level 2)

Level: 2

Route: Sales, marketing and procurement

Apprenticeship Level: Intermediate

Working Arrangements

Working Week: Monday - Friday, 9am - 3.30pm

Expected Duration: 1 Year

Training Provider: CITY COLLEGE PLYMOUTH