This is a part-time role (15 hours per week), worked across two consecutive days most likely Thursday and Friday (confirmed at interview). As a Customer Service Advisor, you'll play a key role in supporting a wide range of customer enquiries. You'll take ownership of each interaction, aiming to resolve queries efficiently, clearly, and with care. You'll:

Respond to customer enquiries through our systems and channels
Take responsibility for resolving issues wherever possible
Know when to escalate more complex or technical queries to specialist teams
Use our systems to interpret data and provide accurate, helpful information
Offer guidance on our services, products, and the work we do as an organisation
Build positive, trusting relationships with customers by really listening to their needs

Enjoy helping people and finding solutions to their problems
Be comfortable working independently and managing your own workload
Also value being part of a friendly, supportive team
Have good attention to detail, especially when working with information or data
Be clear and confident when communicating, whether written or verbal
Be organised and able to prioritise tasks

Flexibility that fits your life - hybrid working and flexibility in how you manage your time
Financial security for your future - including a pension with up to 29% employer contribution
Time to recharge - 27.5 days' annual leave plus bank holidays, with options to flex more days
Support through life's big moments - generous family leave and flexibility when you need it most
Opportunities to grow - funded learning, development and professional subscriptions
Wellbeing support you can use every day - including a monthly wellbeing allowance, confidential support and practical health benefits

1 The Coal Authority jobs in England & Wales