At Cambridge City Council, we are there for our residents when they need us the most, including when they lose a loved one. That is why we require a sympathetic Bereavement Services Officer to work in our Bereavement Services. To work as part of a team in ensuring the delivery of exceptional bereavement services that meet the needs of our community while upholding the highest standards of professionalism and compassion. In this role you will:

Cremation - You'll be fully trained and work towards an accredited qualification. You will be involved in the end-to-end cremation process and ashes management.
Chapel - Preparation of the chapel before each service and welcoming the families and Funeral Directors attending and directing them to their seats. Ensuring the correct music / visual tributes are played, orders of service are in place and offering support as required.
Administration - Answering the telephone with great customer service skills, helping families with queries / collection of ashes / planning a service to showing a family around the grounds to view memorial options.
Ad hoc work - for example some basic gardening, getting involved in a Christmas service or making sure the site is tidy and presentable.

Any previous bereavement / funeral industry experience would be beneficial however not essential as full industry training is provided.
Good Interpersonal skills and organised with excellent attention to detail.
You will need to be able bodied as manual handling will be part of this role.
A real team player with natural compassion and the desire to make a difference every day.
Comfortable communicator able to speak to people in a caring and understanding manner.
Good level of IT skills Word / Excel and emails.

Cambridge City Council is an Equal Opportunity employer and embraces diversity, creating an inclusive environment for all employees.

Owing to the nature of this position you will need to hold a full driving licence.
A variety of learning and development opportunities via a range of sources and methods
Access to the highly valued
Additional Voluntary Contribution (Shared AVC) Scheme
Agile and Flexible working
Annual leave purchasing scheme
Annually negotiated pay and award progression
Confidential advice and support via an Employee Assistance Programme
Cycle to Work Scheme
Family friendly policies
Flexible Bank Holidays
Free swimming at CCC swimming pools
Generous annual leave allowance 25 days' per annum, rising to 30 days' after five years continuous service; plus 8 days public holidays (pro rata for part time)
Gym Memership salary sacrifice scheme
Home & Electronics salary sacrifice scheme
Lifestyle Savings with over 750 discounts from the UK's leading retailers, restaurants, supermarkts, attractions and more
Professional Membership Fees paid for, dependent on role
Relocation Assistance may be payable in approved cases
Staff reward and recognition framework- including annual staff awards ceremony
Subsidy for public transport
Your Care dynamic wellbeing platform

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