As a Housing Officer, you will manage tenancies across a defined Cambridge neighbourhood. You will help residents sustain their tenancies, resolve problems and make their neighbourhoods safer and better places to live. You will:

Take ownership of a varied caseload, including tenancy disputes, complaints, tenancy audits and anti-social behaviour. You will work with residents to resolve issues and take enforcement or legal action where appropriate.
Identify safeguarding concerns and work with colleagues and partner agencies to support residents and manage risk.
Build relationships with residents and Residents' Groups, and help deliver projects that improve neighbourhoods.
Manage and develop an Assistant Housing Officer, providing day-to-day support, supervision and clear direction., The contractual work base is Mandela House. The role involves visits and meetings at sites across Cambridge, so you must be able to travel between them.

You will have experience of delivering customer-focused services and achieving results in tenancy management or a similar enforcement or community development role. You can manage a busy workload, take ownership of complex cases and make sound decisions.

Excellent learning and development opportunities supported via a range of sources and methods and, where applicable, recognised through
Access to the
Agile and Flexible working options
Generous annual leave starting at 25 days, rising to 30 days after five years' service, plus 8 days public holidays (pro rata for part time), with the option to purchase additional leave
Family friendly policies and Flexible Bank Holidays
Confidential wellbeing support through our Employee Assistance Programme and Your Care wellbeing platform
Staff reward and recognition framework, including an annual staff awards ceremony
Professional Membership Fees paid for, dependent on role
Salary sacrifice schemes including Cycle to Work, Gym Membership and Home & Electronics
Lifestyle Savings with over 750 discounts from the UK's leading retailers, restaurants, supermarkets, attractions and more
Free swimming at CCC swimming pools
Subsidy for public transport
Relocation Assistance may be payable in approved cases
Annually negotiated pay and award progression

3 Cambridge City Council jobs in England & Wales