Provide strategic and operational leadership for Benefits and Customer Services, ensuring services are efficient, compliant, and customer focused.
Lead, develop and motivate teams to deliver high performance and continuous improvement.
Ensure the accurate and timely administration of Housing Benefit, Council Tax Support, and customer service delivery channels.
Drive service transformation, including the use of digital tools and process redesign to improve customer experience and efficiency.
Manage service performance, using data and insight to monitor outcomes, identify trends, and implement improvements.
Ensure compliance with relevant legislation, regulations, and council policies, including data protection and information governance requirements.
Work collaboratively across services to support corporate priorities, including Local Government Reorganisation and digital transformation.
Lead on customer strategy, ensuring services are accessible, inclusive, and responsive to diverse community needs.
Manage budgets and resources effectively, ensuring value for money and service sustainability.

2 Warwick District Council jobs in England & Wales