Introduction

Northern Skills are recruiting on behalf of Park Lane Surgery Stillington for a hardworking, teamplayer to join their team as a business administrator apprentice. The successful candidate will be responsible for undertaking a wide range of reception duties and the provision of general support to the whole practice team.

About the Employer

A busy doctors surgery dealing with members of the public in a kind, friendly and efficient manner. This is a full-time working partnership and the doctors are approved by NHS England and North East and North Cumbria Integrated Care Board to provide General Medical Services, as well as Maternity Care, Contraceptive Services and Child Health Surveillance.

What You'll Do

Maintain and monitor the practice appointment system
Process telephone calls for appointments, ensuring that patient is correctly triaged and signposted
Answer incoming phone calls, transferring calls or dealing with the callers' request appropriately
Send SMS messages to patients as appropriate, via AccuRx
Initiating contact with and responding to, requests from patients, team members and external agencies
Code data on the clinical IT system
Photocopy documentation as required
Data entry of new and temporary registrations and relevant patient information as required
Input data into patients' healthcare records as necessary
Direct requests for information, i.e., SAR, insurance / solicitors' letters and DVLA forms to the administrative team
Manage all queries as necessary in an efficient manner
Maintain a clean, tidy, effective working area at all times
Monitor and maintain the reception area and notice boards
Support all clinical staff with general tasks as requested
Support administrative staff, providing cover during staff absences
Complete opening and closing procedures in accordance with the duty rota
To support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently
Deputise and support during periods of absence
Support reception staff development, providing guidance and direction, ensuring staff are up to date with mandatory training

Confidentiality:

The organisation is committed to maintaining an outstanding confidential service
Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters pertaining to their care
They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality.
It is essential that, if the legal requirements are to be met and the trust of our patients is to be retained, all staff must protect patient information and provide a confidential service

Learning and development:

The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude and competences to perform their role
All staff will be required to partake in, and complete mandatory training as directed. If is an expectation for this post holder to assess their own learning needs and undertake learning as appropriate
The post holder will undertake mentorship for team members and disseminate learning and information gained to other team members to share good practice and inform others about current and future developments (e.g., courses and conferences)
You may be required to perform other related duties from time to time

This job description is not an exhaustive list of duties but is intended to indicate the main functions and responsibilities of the post.

Training Outcome

Depending on the circumstances of the business upon completion of the apprenticeship programme there could be a potential position of employment available.

Skills Required

Communication skills
IT skills
Organisation skills
Customer care skills
Administrative skills
Team working
Initiative
Non judgemental
Patience

Qualifications

Essential - GCSE - Maths and English - 4

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Various shifts between the hours of 8.00am and 4.00pm.

Expected Duration: 1 Year 8 Months

Training Provider: MIDDLESBROUGH COLLEGE

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