Introduction

As an Apprentice Desktop Support Technician, you’ll provide frontline technical support that helps colleagues and students stay connected, productive, and secure. You’ll gain valuable hands-on experience while supporting desktop technology and telecommunications services across a complex and varied environment.

About the Employer

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

What You'll Do

Provide first-line and second-line technical support for desktop hardware, software, and related IT services
Resolve incidents escalated from the Service Desk, ensuring service levels are met and colleagues receive excellent support
Support the configuration, installation, maintenance, and imaging of desktop and laptop devices
Assist with the preparation, issue, collection, and movement of IT equipment while maintaining accurate asset records
Carry out basic system administration activities, including support for user and computer accounts
Contribute to problem management, knowledge sharing, and IT projects, helping drive innovation and continuous improvement

Training Outcome

IT Technician level 3.

Skills Required

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

Qualifications

Essential - GCSE - English - Level 4-9
Essential - GCSE - IT - Level 4-9
Essential - GCSE - Maths - Level - 4-9

Course Information

Course: Information communications technician (level 3)

Level: 3

Route: Digital

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday - Friday, working hours TBC

Expected Duration: 1 Year 3 Months

Training Provider: BALTIC TRAINING SERVICES LIMITED

This employer is part of the Disability Confident scheme, committed to employing disabled people.

1 Serco Limited jobs in England & Wales