Desktop Support Technician Apprentice
SERCO LIMITED, Cricklade, Wiltshire
Desktop Support Technician Apprentice
£24,809.56 a year
SERCO LIMITED, Cricklade, Wiltshire
- Full time
- Permanent
- Apprenticeship programme
Posted 5 days ago, 1 Aug | Get your application in now to be included in the first week's applications.
Closing date: Tomorrow!
Job ref: None
Location ref: Cricklade, Wiltshire
Full Job Description
Introduction
As an Apprentice Desktop Support Technician, you’ll provide frontline technical support that helps colleagues and students stay connected, productive, and secure. You’ll gain valuable hands-on experience while supporting desktop technology and telecommunications services across a complex and varied environment.
About the Employer
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
What You'll Do
- Provide first-line and second-line technical support for desktop hardware, software, and related IT services
- Resolve incidents escalated from the Service Desk, ensuring service levels are met and colleagues receive excellent support
- Support the configuration, installation, maintenance, and imaging of desktop and laptop devices
- Assist with the preparation, issue, collection, and movement of IT equipment while maintaining accurate asset records
- Carry out basic system administration activities, including support for user and computer accounts
- Contribute to problem management, knowledge sharing, and IT projects, helping drive innovation and continuous improvement
Training Outcome
IT Technician level 3.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Qualifications
- Essential - GCSE - English - Level 4-9
- Essential - GCSE - IT - Level 4-9
- Essential - GCSE - Maths - Level - 4-9
Course Information
Course: Information communications technician (level 3)
Level: 3
Route: Digital
Apprenticeship Level: Advanced
Working Arrangements
Working Week: Monday - Friday, working hours TBC
Expected Duration: 1 Year 3 Months
Training Provider: BALTIC TRAINING SERVICES LIMITED
This employer is part of the Disability Confident scheme, committed to employing disabled people.