You will demonstrate a commitment to delivering exceptional experiences throughout the guest journey by nurturing a personal connection with our guests, recognising all our guests and treating them as individuals.
Your role is to lead the Front of House team to efficiently process administration of the front desk tasks. You will be the first point of contact for arrivals, departures, and guest interaction, monitor guest satisfaction and take charge of the building and all guests and team members during the shift, as required by the hotel management.
You will support hotel management to ensure that all team members are fully trained and compliant with Health and Safety requirements, whilst ensuring that Standards of Excellence are followed at all times.

Have great communication skills
Have a friendly & professional service style
Be a problem solver with a can-do attitude
Be a team player with the ability to work independently
Be motivated, positive and eager to learn
Be flexible and adaptable with the ability to prioritise
Have good IT skills
Have experience in a guest service environment

The Resident is an innovative brand of city centre hotels in London, Liverpool and Edinburgh. We focus on providing excellent rooms, in exceptional locations with heartfelt hospitality. Located in carefully chosen urban neighbourhoods, our hotels provide our guests with a relaxed enclave from which they can easily immerse themselves in the city.

Competitive Salary and Annual Salary Reviews
Bonus Incentives
Online Learning Hub with fully bespoke L&D Programme including access to our Resident Insiders programme which includes annual bonus of £500
Wellbeing Programme supporting mental, physical and financial health
Employee Assistance Programme
Cycle to Work Scheme
Free overnight stay for new team members
Discounted rates for yourself, friends & family at our hotels
Freebies and Discounts with free membership to Perkbox
Refer a Friend Bonus of £100
Milestone rewards to celebrate work anniversaries including additional holiday and a free stay in any of our hotels
Online Community to share news and celebrate successes
Salary Sacrifice Scheme
Weekly fruit baskets for the whole team
Any many more…!

1 The Resident jobs in England & Wales