Introduction

If you are passionate about customer service, then this could be an exciting opportunity for you. The role includes working in a fast-paced customer-facing role, meeting and greeting customers, answering telephone calls, and taking and assisting with customer questions and queries.

About the Employer

Johnathan Cresswell Travel LTD have a franchise agreement with Hays Travel, the UK's largest travel agency. We work closely providing excellent customer service along with products and services that exceed our customers’ needs. We take pride in delivering first class support and training, to enable them to reach their full potential.

What You'll Do

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Duties:

Meeting and greeting customers
Answering telephone calls
Taking and assisting customer questions and queries
Selling products and service to meet customer needs
Administrative duties
Marketing in-store and on social media
Assisting with customer events
Team meetings and on and off-the-training

What is it like to work for us?

Our people are always at the heart of everything we do
We offer travel consultant training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important
Plus, there are opportunities to travel abroad on educational trips.
All elements involved in being a travel consultant will be covered.
The successful apprentice will gradually take on more tasks and responsibilities as they progress and develop in their role.

Training Outcome

Our Apprentices progress in their careers and many of our management team started as Travel Apprentices

Skills Required

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Team working
Creative
Initiative
Patience
Motivated

Qualifications

Essential - GCSE - English - 4 Or Above
Essential - GCSE - Maths - 4 Or Above

Course Information

Course: Travel consultant (level 3)

Level: 3

Route: Sales, marketing and procurement

Apprenticeship Level: Advanced

Working Arrangements

Working Week: 5 days a week with a day off during the week, which is changeable. Maybe some Sundays when in peak sales season. Opening Hours Monday - Friday 09:15 - 17:30 Saturday 09:00 - 17:00 Sunday - Closed

Expected Duration: 1 Year 2 Months

Training Provider: ROCHDALE TRAINING ASSOCIATION LIMITED

1 Hays Travel jobs in England & Wales