Introduction

As an IT Support Apprentice, you will be working alongside a team of IT Support team to assist our users with their IT needs, both remotely and on-site. This is an excellent opportunity to launch a rewarding career in IT.

About the Employer

Founded in 1982, Sigma Pharmaceuticals plc is a family-owned business and one of the largest independent short-line pharmacy wholesalers in the UK. As an industry leader, Sigma is known for its comprehensive and competitive range of products, as well as exceptional customer service delivered to Independent Pharmacies, Dispensing Doctors, and Hospitals. Sigma also has a global reach through its export services, making it a key player in the pharmaceutical distribution industry.

What You'll Do

Key Responsibilities:

Responding to customer calls to understand and address IT issues
Troubleshooting tech problems and providing support, both in person and over the phone
Developing the ability to resolve system and network issues
Setting up new user accounts, managing password resets, testing applications, and generating reports
Building and setting up hardware such as computers, laptops, and phone systems
Installing and configuring computer operating systems

What we’re looking for:

Someone who can explain technical concepts in simple terms
A problem solver with a logical mindset

Training Outcome

Upon successful completion of this apprenticeship, further opportunities may be available to you within the company, but the experience and skills gained should prepare you for future progression within the industry

Skills Required

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Team working
Creative
Patience

Qualifications

Essential - GCSE - English - 4/C and above
Essential - GCSE - Math - 4/C and above

Course Information

Course: Information communications technician (level 3)

Level: 3

Route: Digital

Apprenticeship Level: Advanced

Working Arrangements

Working Week: 09:00 to 17:00 Days to be confirmed On-site primarily at Sigma House

Expected Duration: 1 Year 5 Months

Number of Positions Available: 2

Training Provider: JUST IT TRAINING LIMITED

1 Sigma Pharmaceuticals Plc jobs in England & Wales