Ict Support Technician Apprentice

Introduction

As an IT Support Apprentice, you will be working alongside a team of IT Support team to assist our users with their IT needs, both remotely and on-site. This is an excellent opportunity to launch a rewarding career in IT.

About the Employer

Founded in 1982, Sigma Pharmaceuticals plc is a family-owned business and one of the largest independent short-line pharmacy wholesalers in the UK. As an industry leader, Sigma is known for its comprehensive and competitive range of products, as well as exceptional customer service delivered to Independent Pharmacies, Dispensing Doctors, and Hospitals. Sigma also has a global reach through its export services, making it a key player in the pharmaceutical distribution industry.

What You'll Do

Key Responsibilities:

• Responding to customer calls to understand and address IT issues
• Troubleshooting tech problems and providing support, both in person and over the phone
• Developing the ability to resolve system and network issues
• Setting up new user accounts, managing password resets, testing applications, and generating reports
• Building and setting up hardware such as computers, laptops, and phone systems
• Installing and configuring computer operating systems

What we’re looking for:

• Someone who can explain technical concepts in simple terms
• A problem solver with a logical mindset

Training Outcome

• Upon successful completion of this apprenticeship, further opportunities may be available to you within the company, but the experience and skills gained should prepare you for future progression within the industry

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Team working
• Creative
• Patience

Qualifications

• Essential - GCSE - English - 4/C and above
• Essential - GCSE - Math - 4/C and above

Course Information

Course: Information communications technician (level 3)

Level: 3

Route: Digital

Apprenticeship Level: Advanced

Working Arrangements

Working Week: 09:00 to 17:00 Days to be confirmed On-site primarily at Sigma House

Expected Duration: 1 Year 5 Months

Number of Positions Available: 2

Training Provider: JUST IT TRAINING LIMITED